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Hospitality & catering recruitment

Staff you can count on.
Straight up.

Temporary and permanent chefs, kitchen and front-of-house staff across the South-West and south coast — with a consultant who actually has the time to handle your booking.

  • 10 minWhatsApp response
  • WeeklyPAYE pay for workers
  • DBSchecked where needed
A chef cooking at a busy professional kitchen stove, with kitchen staff working behind him
Every bookingProfiled, compliant & on time

Straight up.

adjective

  1. Served neat. Nothing added, nothing hidden.
  2. Said plainly, whether or not you wanted to hear it.
Our mission

Fill the shift. Tell the truth. Every time.

We fill shifts and roles fast, with people who arrive on time, and we tell everyone the truth about rate and availability before they have to ask.

Our vision

The staffing business operators recommend by name.

In every sector and every city we enter, we want to be the agency a client names unprompted when a peer asks who they use. Not because we were cheapest, and not because we were first to call. Because we did exactly what we said we would.

For employers

Cover that turns up.

  • Temporary and permanent staff, from one shift to a full contract
  • Compliance file sent to you before every booking
  • Reply within 10 minutes on WhatsApp when things go wrong on site
  • Replacement or credit, in writing, if a worker doesn’t arrive
  • Available workers sent to you each week — no need to chase
Book staff
For candidates

Work that pays fairly.

  • Register in minutes on WhatsApp — no long forms
  • Paid weekly through PAYE, with no umbrella deductions
  • Holiday pay shown clearly, carried over for up to two years
  • Shifts confirmed and changed by WhatsApp
  • Temp shifts and permanent roles across the South
Who we supply

The people your kitchen runs on.

  • Chefs

    Every level — commis to head chef

  • Kitchen porters

    Reliable KPs who turn up

  • Catering assistants

    Schools, care, staff restaurants

  • Front of house

    Waiting, bar and events staff

  • Cleaners & domestics

    Care homes and sites

  • Hospitality managers

    Supervisors to GMs — permanent

Logistics, warehouse, FLT and Class 1 drivers coming in 2027.

Sectors

Where we work.

01

Education & contract catering

Term-time cover, contract mobilisations and DBS-checked, allergen-trained staff who can start Monday.

02

Care & health

The same cook back each week. Catering and domestic staff with DBS on the update service.

03

Hotels, pubs & restaurants

Temp cover when you’re short, and permanent chefs and managers when you need someone to stay.

04

Retail, corporate & events

Seasonal peaks, events and staff restaurant cover — booked quickly, done properly.

Our client charter

Four promises, and what each one costs us.

A promise you can keep for free is not a promise. Each of ours has a price attached, and we have printed it.

Promise 01

Speed is of the essence.

Tight timelines on every booking: ten minutes for immediate, an hour for same-day, midday or 4pm for tomorrow. If we cannot fill it well, we say so straight away rather than send a body or sit on the vacancy.

What it costs us

We answer enquiries we know we will not win, and we lose the option of going quiet on a job we are struggling with. Some of the work we decline goes to a competitor who would have sent anyone.

Promise 02

Transparency with fees.

Charge rates are stated upfront. No hidden uplifts. No surprise overtime multipliers. No line on an invoice that needs explaining after the fact.

What it costs us

We look more expensive than agencies quoting a headline rate that hides theirs, and we lose some bookings on exactly that basis.

Promise 03

Compliance you can evidence.

Right to work, references, qualifications, certification and DBS, all checked before we place anyone. You get the compliance pack on every worker before their booking starts, not after an audit has asked for it.

What it costs us

We turn down late work when the paperwork is not finished, and we carry the admin of building a pack for every booking rather than only for the clients who think to ask.

Promise 04

Bad news travels fastest.

A no-show, a late worker, a candidate who has pulled out: the client hears it from us before they notice it themselves. Always with what we are doing about it.

What it costs us

Uncomfortable calls we could have dodged by hoping it sorted itself out. Sometimes an account we would have kept a fortnight longer by saying nothing.

How it works

Three steps. No chasing.

  1. Tell us what you need

    Call, email or send a WhatsApp. We reply within 10 minutes for immediate cover.

  2. We match the right person

    Every worker is profiled by one of our consultants and fully compliance-checked before they’re booked.

  3. Approve hours, we do the rest

    Sign off a digital timesheet. We handle pay, holiday, compliance and invoicing.

Areas we cover

Across the South.

We work remotely and follow demand, with consultants who know each patch.

South-West

Cornwall · Devon · Somerset · Bath · Bristol

South coast

Southampton · Winchester · Salisbury · Bournemouth · Portsmouth · Dorset

Oxfordshire from spring 2027

Oxford · Swindon · Reading · Guildford

Our team member charter

The deal, both ways.

If you work a shift for us, this is the deal. It works both ways.

What you get from us

  • The rate, before you accept. Hourly rate, hours, and anything extra, in writing. No deductions you were not told about.
  • Paid right, paid on time. Your pay is correct and on schedule every week, without exception. If we get it wrong we fix it that day, not next payroll. We will not charge a client until they have confirmed your hours, and we will not leave you unpaid while we wait for them.
  • The real picture of the shift. Address, start, expected finish, uniform, and what the job actually involves. If it is a hard site or a long day, we say so before you say yes.
  • A straight answer on work. If we have nothing for you this week, we tell you. We will not keep you hanging on a maybe.
  • A named person who answers. You know who your consultant is, and there is someone reachable while you are on shift.
  • A route forward. Reliable people get first call on the best shifts, and if you want a permanent role we will put you forward for one.

What we need from you

  • Arrive on time, ready to work. Correct kit, correct uniform, correct site.
  • Tell us early if you cannot make it. Life happens and we would rather know today than at 5am. Cancelling early is fine. Going quiet is not.
  • Be honest about what you can do. Your experience, your tickets, your right to work. We would rather place you in the right job than lose you from the wrong one.
  • Represent us on site. Client’s rules, client’s standards, phone away.
  • Tell us when something goes wrong. An accident, a problem with the client, a mistake you made. We can only sort what we know about.
Where the line is
  • Not arriving without contact.
  • Arriving unfit for work.
  • Not being truthful about your experience or capability.
  • Mistreating a client’s staff or customers.
Get in touch

Let’s talk.

Need cover this week, or looking for your next shift? Send us a message and a real person will get straight back to you.

Message us on WhatsApp
enquiries@straightup-recruitment.com

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We’ll reply within one working day — usually much sooner.